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The case of the free computer

by Dennis Beaver | business, conflict of interest, consumer

October 1, 2021 • By Dennis Beaver 
 “Jake,” a civil engineer, ordered a specialty laptop directly from the manufacturer’s sales department along with two pre-installed software programs that were essential for his work. He was given one assurance after another...

The case of the leaking hot water heater that wasn’t

by Dennis Beaver | air conditioning

November 22, 2016 • By Dennis Beaver One of the great things about air-conditioning is an increase in comfort due to reduced temperature and humidity as refrigeration extracts moisture from the air through condensation. That water must go somewhere, as the Jennings...

The case of the missing safe deposit box

by Dennis Beaver | bank, safe deposit box

October 25, 2016 • By Dennis Beaver If you or someone in your family has a safe deposit box at a bank or other financial institution, then today’s story will be of particular relevance, and we begin with this question: When was the last time that you signed in and...

The case of the nasty carpet cleaner

by Dennis Beaver | complaint, consumer, ethics

June 3, 2006 (Original publish date) • By Dennis Beaver This past August, Gracie and Cecil Bailey wanted to have their carpets cleaned. “There are two carpet cleaning companies in town that use the Chem-Dry method, and we had been very satisfied with one...

The case of the nosy grandparents

by Dennis Beaver | family law, healthcare, parenting

December 15, 2017 • By Dennis Beaver   
 Why are some kids – and even adults — picky eaters while others will eat anything? Often, there is an actual, physical explanation for it that most of us have never heard of. In a moment, we’ll tell you what it is, but first,...
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