by Dennis Beaver | consumer, investment
January 01, 2011 (Original publish date) • By Dennis Beaver When Pirelli of North America closed its Hanford tire plant in 2001, hundreds of employees lost their jobs. Months later, one of the former employees – who I will just call Bob – received a call... by Dennis Beaver | consumer, investment
December 25, 2010 (Original publish date) • By Dennis Beaver Today’s article is in response to an inquiry from readers who believe their parents have been the victim of either a crooked or incompetent stockbroker. In either case, we are likely going to upset a... by Dennis Beaver | consumer
October 23, 2010 (Original publish date) • By Dennis Beaver “How can I deliver excellent customer service for you today?” “Did I provide you with exceptional customer service and satisfy all of your needs?” How often do we hear this nonsense?... by Dennis Beaver | consumer, technology
August 23, 2010 (Original publish date) • By Dennis Beaver Last week we told you about the months-long credit card billing nightmare in which Eiji Yamashita of Hanford found himself over a computer he ordered online from Toshiba Direct in November 2009, but which was... by Dennis Beaver | consumer, technology
August 14, 2010 (Original publish date) • By Dennis Beaver Today’s story will be of interest to anyone who shops online, and especially for computers, or other expensive electronics. While most transactions go through easily, if something does go wrong — your... by Dennis Beaver | consumer
June 26, 2010 (Original publish date) • By Dennis Beaver Last week, we began a look at an all too common problem for those of us who enjoy a good bottle of wine: Getting one from a store or restaurant that just doesn’t taste right, or which could smell like...