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How an auto insurance company should not act

by Dennis Beaver | auto insurance, consumer

December 24, 2021 • By Dennis Beaver 
 “In June of 2021 you had an hysterical article about a parking lot accident at a Jack in the Box in St. Louis, Missouri that involved a cast of characters suitable for Saturday Night Live,” began an email from ‘Eddie,’ a retired...

Restaurants — where the customer isn’t always right

by Dennis Beaver | business, consumer, restaurant

October 21, 2021 • By Dennis Beaver 
 Thinking of taking your staff, clients or family out to a nice restaurant? Before going, “Please be aware that COVID has not only brought about short term challenges to dining out, but long term issues which will not be to the...

The case of the free computer

by Dennis Beaver | business, conflict of interest, consumer

October 1, 2021 • By Dennis Beaver 
 “Jake,” a civil engineer, ordered a specialty laptop directly from the manufacturer’s sales department along with two pre-installed software programs that were essential for his work. He was given one assurance after another...

Complaints that get results/replies that win you customers

by Dennis Beaver | business, complaint, complaint letter, consumer

September 24, 2021 • By Dennis Beaver 
 This column is often copied on complaints readers have sent to businesses, governmental agencies and professional service providers. Some are easy to read, coming right to the point, outlining what happened and the desired...

A closer look at the perils of shopping on the boob tube


by Dennis Beaver | business, complaint, consumer, property damage

May 11, 2021 • By Dennis Beaver We have all seen the modern version of county fair hawkers on the various home shopping channels. Southern California resident Julia Ortiz was watching Shop HQ in March of this year and saw an item, “That seemed ideal for my 75 year-old...

When the pest control company damages your property


by Dennis Beaver | business, consumer, contractor, liability

March 2, 2021 • By Dennis Beaver Today’s story will be of special interest to three groups of readers: 1. Anyone who owns a condominium under the management of an HOA, a Home Owners Association. 2. Managers of HOAs. 3. Companies who contract with HOAs and cause damage...
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