by Dennis Beaver | business, complaint, complaint letter, consumer
September 24, 2021 • By Dennis Beaver
This column is often copied on complaints readers have sent to businesses, governmental agencies and professional service providers. Some are easy to read, coming right to the point, outlining what happened and the desired...
by Dennis Beaver | complaint, complaint letter, lawyers, small claims court
April 30, 2016 • By Dennis Beaver “As a Small Claims Court judge in California’s Central Valley I am amazed at the number of disputes which might have been resolved out of court, if a clearly written complaint letter addressing the problem were sent. “Before filing a...
by Dennis Beaver | compassion, complaint letter, consumer, customer service, management
A widow was blocked from using her late husband’s loyalty points by a company that prioritized rigid, heartless bureaucracy over basic human compassion and common sense. What businesses can learn about customer service from her story. July 20, 2026 • By Dennis...
by Dennis Beaver | Article, business, complaint letter, consumer
September 7, 2018 • By Dennis Beaver
Most of us would rather not take the time to fire off a complaint letter after receiving poor service or purchasing a product which didn’t live up to expectations. We just spend our money elsewhere. But as “Hector,” VP of...
