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Complaints that get results/replies that win you customers

by Dennis Beaver | business, complaint, complaint letter, consumer

September 24, 2021 • By Dennis Beaver 
 This column is often copied on complaints readers have sent to businesses, governmental agencies and professional service providers. Some are easy to read, coming right to the point, outlining what happened and the desired...

Properly written, complaint letters are good for business

by Dennis Beaver | Article, business, complaint letter, consumer

September 7, 2018 • By Dennis Beaver  

Most of us would rather not take the time to fire off a complaint letter after receiving poor service or purchasing a product which didn’t live up to expectations. We just spend our money elsewhere. But as “Hector,” VP of...

How to write a complaint letter

by Dennis Beaver | complaint, complaint letter, lawyers, small claims court

April 30, 2016 • By Dennis Beaver “As a Small Claims Court judge in California’s Central Valley I am amazed at the number of disputes which might have been resolved out of court, if a clearly written complaint letter addressing the problem were sent. “Before filing a...

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