by Dennis Beaver | compassion, complaint letter, consumer, customer service, management
A widow was blocked from using her late husband’s loyalty points by a company that prioritized rigid, heartless bureaucracy over basic human compassion and common sense. What businesses can learn about customer service from her story. July 20, 2026 • By Dennis...
by Dennis Beaver | cancer, compassion, marriage, medical care
Bladder cancer survivors and a therapist share the realities of living with a stoma, why well-intentioned words can be hurtful, and how to be there for loved ones as they rebuild their identity. April 21, 2026 • By Dennis Beaver There is a time when “tough...
