by Dennis Beaver | attorney, business, customer service, customers, false advertising, management
November 11, 2025 – now updated November 18, 2025 • By Dennis Beaver Update: California Fish Grill has let us know that they have tweaked their menu options. Their note is included at the bottom of this article. Today’s story will be of special interest to...
by Dennis Beaver | bank, credit bureaus, credit cards, customer service
April 22, 2025 • By Dennis Beaver As you read today’s article, imagine yourself in the shoes of my reader, Dr. Tom, who, like millions of us, has seen customer service vanish at just about every large bank in the country. We begin with a question: When was the last...
by Dennis Beaver | compassion, complaint letter, consumer, customer service, management
A widow was blocked from using her late husband’s loyalty points by a company that prioritized rigid, heartless bureaucracy over basic human compassion and common sense. What businesses can learn about customer service from her story. July 20, 2026 • By Dennis...
by Dennis Beaver | business, customer service, customers, employees, management
September 2, 2025 • By Dennis Beaver “Mr. Beaver, something we all take for granted,” wrote “Neal,” a manager for a large supermarket in Atlanta, “is paying for our groceries and receiving change. “The cashier’s role in these...
by Dennis Beaver | customer service, employees, good manners, management
September 8, 2025 • By Dennis Beaver Today’s article was prompted by the chief human resources officer (CHRO) at a Texas-based agricultural sales company wanting to discuss a topic that she feels would be valuable for college students, recent graduates and new...
by Dennis Beaver | charity, customer service, customers, management, retail
November 24, 2025 • By Dennis Beaver When was the last time that you were paying for your groceries or other items, and the cashier asked, “Would you like to round up your total for charity?” Perhaps they didn’t tell you which charity. Or maybe they...
