by Dennis Beaver | attorney, business, customer service, customers, false advertising, management
November 11, 2025 – now updated November 18, 2025 • By Dennis Beaver Update: California Fish Grill has let us know that they have tweaked their menu options. Their note is included at the bottom of this article. Today’s story will be of special interest to...
by Dennis Beaver | accounting, business, customers, documents, Email, U.S. Postal Service, US Mail
Email-only billing has created problems for some customers as bills land in spam folders and payment disputes ensue, not to mention heightened fraud risks. March 16, 2026 • By Dennis Beaver Once upon a time in a galaxy far, far away, e-mailed invoices became common,...
by Dennis Beaver | business, customers, management, retail
October 20, 2025 • By Dennis Beaver Our September 5 article, The Unsung Hero of Aisle 5: A Tale of Forgotten Change and Compassion at the Supermarket, led to many comments from readers across the country, including this email from “Wyatt,” a grocery store...
by Dennis Beaver | business, customer service, customers, employees, management
September 2, 2025 • By Dennis Beaver “Mr. Beaver, something we all take for granted,” wrote “Neal,” a manager for a large supermarket in Atlanta, “is paying for our groceries and receiving change. “The cashier’s role in these...
by Dennis Beaver | contractor, contracts, customers, homeowner's insurance, lawyers
October 28, 2025 • By Dennis Beaver If you are in a line of work that requires a written contract — such as painting and wall coverings, flooring or remodeling — today’s story will help keep you out of hot water. Let’s talk about contracts. On any reality...
by Dennis Beaver | contractor, contracts, customers, debt collection, defamation, insurance, property damage
An obscure law in California that also affects out-of-state contractors creates an absurd regulatory trap by making it illegal to include complaint-withdrawal clauses in settlement agreements — even when the customer wants it. September 22, 2026 • By Dennis Beaver...
