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The secret of successful restaurants? Servers who make it fun for the customer

by Dennis Beaver | employment, workplace

October 06, 2012 (Original publish date) • By Dennis Beaver One job in all of North America has the highest turnover and lowest employee satisfaction rate based on government and industry surveys, and we have all met at least one such unhappy person. So, what’s that...

Twenty Three years as a waitress, and she loves her job

by Dennis Beaver | employment, workplace

September 29, 2012 (Original publish date) • By Dennis Beaver Today we begin a series that will be of special interest to a group of people who have some of the most difficult jobs in the world and whose work is often underappreciated by their customers, as well as by...

Don’t forget your flashlight for this restaurant

by Dennis Beaver | insurance claim, risk management

March 26, 2011 (Original publish date) • By Dennis Beaver “Just how dimly lit should a restaurant be? Can it be so dark that it’s dangerous, and if someone is injured because of the low light level, the owners would be liable?” Visalia reader David...

Better Business Bureau does it again

by Dennis Beaver | false advertising

October 18, 2009 (Original publish date) • By Dennis Beaver Often we are asked, “How do you get the material for your articles?” Generally, it’s from readers who send in questions, asking for help, and on occasion, alert us to “odd”...

Can you trust the Better Business Bureau

by Dennis Beaver | false advertising

July 11, 2009 (Original publish date) • By Dennis Beaver A restaurant advertised a two-for-one senior discount. A couple saw the ad, went in, and asked a waitress about the discount before ordering. She stated, “No, we don’t have a discount for...
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