by Dennis Beaver | compassion, complaint letter, consumer, customer service, management
A widow was blocked from using her late husband’s loyalty points by a company that prioritized rigid, heartless bureaucracy over basic human compassion and common sense. What businesses can learn about customer service from her story. July 20, 2026 • By Dennis...
by Dennis Beaver | business, consumer, technology
January 5, 2024 • By Dennis Beaver “In 2022, executives at BMW came upon a brilliant, if perverted, idea to extract more money from customers,” observes Michigan attorney Steve Lehto, who has practiced in the fields of Lemon Law and Consumer Protection for over 30...
by Dennis Beaver | auto insurance, fraud
December 22, 2023 • By Dennis Beaver “Bernie,” an adjuster for a major auto insurance company phoned, and described an insurance claim “that would be a great story for your column.” I had to control myself from laughing as she explained what happened. Apparently...
by Dennis Beaver | consumer
April 7, 2006 (Original publish date) • By Dennis Beaver Costco has become a great weekend hangout for the entire family. Where else can you spend hours walking indoors where it’s nice and warm in winter, or cool in summer, and get to munch on all kinds of free...
by Dennis Beaver | drug use, landlord/tenant, law enforcement
January 6, 2023 • By Dennis Beaver There are two aspects to today’s story – the macro, or “big picture,” and the “small scale” real-world look at how the macro impacts real people. Over the past few years as first the medical use of marijuana and then...
