by Dennis Beaver | advertising, career, consumer, discrimination, employment
September 16, 2022 • By Dennis Beaver “There is a huge market – millions of people – that could be a missed opportunity for American business,” says author Susan Golden, who teaches at the Stanford Graduate School of Business and is considered one of the...
by Dennis Beaver | consumer, technology
November 19, 2011 (Original publish date) • By Dennis Beaver Last week, we told you about the disappointing experience readers had with active noise cancellation headphones – similar to widely advertised Bose products – purchased a day prior to their...
by Dennis Beaver | consumer
October 23, 2010 (Original publish date) • By Dennis Beaver “How can I deliver excellent customer service for you today?” “Did I provide you with exceptional customer service and satisfy all of your needs?” How often do we hear this nonsense?...
by Dennis Beaver | consumer
April 07, 2012 (Original publish date) • By Dennis Beaver When Costco, Sam’s Club and a few other retailers began to carry fire extinguishers, sales across America skyrocketed. In a minute, we’ll give you some tips on what to look for, but first, an answer to a...
by Dennis Beaver | business, consumer, false advertising, fraud
October 24, 2024 • By Dennis Beaver How often have you read a glowing online review–about a business, lawyer, physician, you name it, anything–believed the review, bought the product, dined in the restaurant, or hired the person, only to be disappointed? Do you know...
by Dennis Beaver | complaint, consumer
December 07, 2008 (Original publish date) • By Dennis Beaver Today we’re going to take a look at warrantees and guarantees in a very different way. More than just a discussion of the law, thanks to an interesting question from a reader, we’ve also got a...
