How long is a ‘lifetime warranty?’

December 31, 2011 (Original publish date) • By Dennis Beaver When a business doesn’t care about customer service, things go wrong. Most of us only want to be treated fairly, and to receive what we have paid for. That’s what Mary Ann Borges of Hanford...

Is there such a thing as a Windproof umbrella?

September 26, 2008 (Original publish date) • By Dennis Beaver “Mr. Beaver, I have two questions about umbrellas that could seem a little bit silly,” began an interesting e-mail from Adam, a reader who lives in Fortuna, California. His inquiry is the...

When ‘as is’ means you’ve got a warranty

July 07, 2006 (Original publish date) • By Dennis Beaver Most people believe that if they sell something “as is,” the meaning is clear – if something goes wrong, there is no guarantee of any kind, and the buyer accepts the risk of paying for repairs....