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Planning for the expected unexpected

by Dennis Beaver | asset protection, estate planning, senior care, will

August 11, 2017 • By Dennis Beaver  “My father died recently with no will or trust, and we are just going crazy trying to locate deeds to property, insurance policies, bank accounts and so on. We urged him to address these issues when he was first diagnosed with...

Poor Customer Service Has a High Cost for Business

by Dennis Beaver | business, technology

August 23, 2019 • By Dennis Beaver A few weeks ago, I called Dell Pro-Support for help with my Latitude laptop. Instead of a US-based Pro-Support tech answering, the call went to India and a Dell representative with English skills so poor it would have made for a...

Poor job interviews hurt both employers and job seekers

by Dennis Beaver | employment, leadership, workplace

March 15, 2024 • By Dennis Beaver “One of the things that can lead to an employment lawsuit,” observes Southern California-based labor law attorney Jay Rosenlieb, “is a failed interview that resulted in a job offer. “Often the ‘hiring manager’ is a long-term employee...

Practical training before putting on your landlord/tenant case in court

by Dennis Beaver | judges, landlord/tenant

April 29, 2022 • By Dennis Beaver  “I run a property management company in a state that did away with its moratorium on evictions for non-payment of rent. But while it was in effect, the ability to pay our own people was severely limited and I had to let almost...

Properly written, complaint letters are good for business

by Dennis Beaver | Article, business, complaint letter, consumer

September 7, 2018 • By Dennis Beaver  

Most of us would rather not take the time to fire off a complaint letter after receiving poor service or purchasing a product which didn’t live up to expectations. We just spend our money elsewhere. But as “Hector,” VP of...
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