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Need a good laugh? Spend time on the Better Business website

by Dennis Beaver | business, complaint, scam

November 19, 2021 • By Dennis Beaver 
 In need of a good laugh in these depressing times? Read on. Make a list of the insurance companies that we see advertised all the time and then type BBB – it hardly matters which name you enter. A Better Business Bureau...

Bias – a ticking time bomb in your organization

by Dennis Beaver | auto repair, bias, business, career, employment, politics

November 5, 2021 • By Dennis Beaver 
 “Bruce” is CEO of a Chicago IT company with over 60 employees, where “over the summer of 2021, a very bad feeling began to take hold,” he told me in a lengthy phone call. “Suddenly a great lack of trust became apparent. Some of...

Restaurants — where the customer isn’t always right

by Dennis Beaver | business, consumer, restaurant

October 21, 2021 • By Dennis Beaver 
 Thinking of taking your staff, clients or family out to a nice restaurant? Before going, “Please be aware that COVID has not only brought about short term challenges to dining out, but long term issues which will not be to the...

The case of the free computer

by Dennis Beaver | business, conflict of interest, consumer

October 1, 2021 • By Dennis Beaver 
 “Jake,” a civil engineer, ordered a specialty laptop directly from the manufacturer’s sales department along with two pre-installed software programs that were essential for his work. He was given one assurance after another...

Complaints that get results/replies that win you customers

by Dennis Beaver | business, complaint, complaint letter, consumer

September 24, 2021 • By Dennis Beaver 
 This column is often copied on complaints readers have sent to businesses, governmental agencies and professional service providers. Some are easy to read, coming right to the point, outlining what happened and the desired...

Sell the business, remain in California or move out of state?

by Dennis Beaver | business, employment, politics, workplace

September 3, 2021 • By Dennis Beaver 
 “Our family owns a small furniture manufacturing company in Southern California that is very much a happy, living dinosaur. We are a mini United Nations, with about 30 employees, most who have been here for decades, and the...
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