by Dennis Beaver | customer service, employees, good manners, management
September 8, 2025 • By Dennis Beaver Today’s article was prompted by the chief human resources officer (CHRO) at a Texas-based agricultural sales company wanting to discuss a topic that she feels would be valuable for college students, recent graduates and new... by Dennis Beaver | business, customer service, customers, employees, management
September 2, 2025 • By Dennis Beaver “Mr. Beaver, something we all take for granted,” wrote “Neal,” a manager for a large supermarket in Atlanta, “is paying for our groceries and receiving change. “The cashier’s role in these... by Dennis Beaver | bank, credit bureaus, credit cards, customer service
April 22, 2025 • By Dennis Beaver As you read today’s article, imagine yourself in the shoes of my reader, Dr. Tom, who, like millions of us, has seen customer service vanish at just about every large bank in the country. We begin with a question: When was the last...