by Dennis Beaver | conflict, financial, human resources, management, marriage, parenting
January 6, 2025 • By Dennis Beaver “Mr. Beaver, everyone has heard the saying ‘(the love of) money is the root of all evil.’ In our small business and at home, that statement is so true, as money is messing up our lives,” wrote “Bart” in his email. “My wife and I, as...
by Dennis Beaver | compassion, complaint letter, consumer, customer service, management
A widow was blocked from using her late husband’s loyalty points by a company that prioritized rigid, heartless bureaucracy over basic human compassion and common sense. What businesses can learn about customer service from her story. July 20, 2026 • By Dennis...
by Dennis Beaver | business, employees, employment, equipment, management, safety, vehicle maintenance
July 15, 2025 • By Dennis Beaver What do you think is the most dangerous season for drivers? Many of us would think, “Winter, of course, with snow and ice in many parts of the country.” That’s what I thought, but was corrected by a longtime friend of...
by Dennis Beaver | business, customers, management, retail
October 20, 2025 • By Dennis Beaver Our September 5 article, The Unsung Hero of Aisle 5: A Tale of Forgotten Change and Compassion at the Supermarket, led to many comments from readers across the country, including this email from “Wyatt,” a grocery store...
by Dennis Beaver | business, customer service, customers, employees, management
September 2, 2025 • By Dennis Beaver “Mr. Beaver, something we all take for granted,” wrote “Neal,” a manager for a large supermarket in Atlanta, “is paying for our groceries and receiving change. “The cashier’s role in these...
by Dennis Beaver | AI, AI - Artificial Intelligence, employment, interviews, Jobs, management
“Work How You Are Wired” leads job seekers on a journey of self-discovery. Understanding your natural abilities, personality and core values before interviewing can help you snag the job for which you are “wired.” February 3, 2026 • By Dennis...
