by Dennis Beaver | charity, customer service, customers, management, retail
November 24, 2025 • By Dennis Beaver When was the last time that you were paying for your groceries or other items, and the cashier asked, “Would you like to round up your total for charity?” Perhaps they didn’t tell you which charity. Or maybe they...
by Dennis Beaver | attorney, business, customer service, customers, false advertising, management
November 11, 2025 – now updated November 18, 2025 • By Dennis Beaver Update: California Fish Grill has let us know that they have tweaked their menu options. Their note is included at the bottom of this article. Today’s story will be of special interest to...
by Dennis Beaver | business, customers, management, retail
October 20, 2025 • By Dennis Beaver Our September 5 article, The Unsung Hero of Aisle 5: A Tale of Forgotten Change and Compassion at the Supermarket, led to many comments from readers across the country, including this email from “Wyatt,” a grocery store...
by Dennis Beaver | customer service, employees, good manners, management
September 8, 2025 • By Dennis Beaver Today’s article was prompted by the chief human resources officer (CHRO) at a Texas-based agricultural sales company wanting to discuss a topic that she feels would be valuable for college students, recent graduates and new...
by Dennis Beaver | business, customer service, customers, employees, management
September 2, 2025 • By Dennis Beaver “Mr. Beaver, something we all take for granted,” wrote “Neal,” a manager for a large supermarket in Atlanta, “is paying for our groceries and receiving change. “The cashier’s role in these...
by Dennis Beaver | Bully, business, employees, ethics, management
July 22, 2025 • By Dennis Beaver “Recently, the insurance property adjusting firm I work for hired a brother and sister, ‘Jack and Jill,’ who are competent, but their behavior around our supervisor, who is a bully, is creating a toxic environment....
